Privacy Policy

Collaborative Diagnostics Privacy Policy

We care about your privacy at Collaborative Diagnostics. Our business provides quality products and services where your personal information is secure. This Privacy Policy will explain how we collect, save and use your data when you access Collaborative Diagnostic’s website (the “Website”). This website is being operated by Collaborative Diagnostic (https://collaborativediagnostics.com/).

When referring to Collaborative Diagnostic, we shall use the terms “we,” “us,” or “our” throughout the Policy. This shall also refer to Collaborative Diagnostic, its subsidiaries, and affiliates.

What do we collect?

We collect a few things when you visit our website:

We collect your contact information and personal information that can reveal your identity, such as your name, address, email address, and contact number.

For example, you will be required to leave contact details for a better customer experience when you have queries and need a response.

We keep your call records whenever you call our customer service centers, including voice and visual information.
We keep records of your content, which can be, but not limited to, photographs, images, reviews, survey replies, comments, and any videos posted by you to the website.

Why do we collect the data?

What we do	Why do we do it	Why we can do it (Legal)
We deliver your purchases to your doorstep	We make sure you receive the best	You are essentially entering into a contract with us; hence, we need your data to fulfill the contract.
We process your purchase and payment information	We do this, so it is easy for us to get paid. We also ensure you get a refund if there is a need.	We need your data to complete our sales contract with you
We manage cookies on our website	We use cookies to give our users a personalized experience on the website	We always ask for your consent
We respond as fast as we can to your queries	We want to make your customer experience like no other	We required your data for a quick turnaround
We review your previous purchases	This allows us to know your preferences and curate new products and experiences	We get valuable insights about our customers
We record accident and incident reports	We do this to ensure our customers do not face any trouble with their purchases	Accidents and incidents must not be repeated
Reply to Data Subject Rights queries.	Your data is essential, and we do everything to protect it	We are legally obligated to respond
We save your details if you contact us through our social media	We do all we can if you have any queries and want to be available for you easily	Core operation need of the business
Customer Feedbacks	We do this to know where we stand and to reward our loyal customers	Feedback data helps fill in loopholes and issues on time
Customer Consent Management	We make sure your consent is regularly updated	We want you to be aware of your privacy
Analyze website behavior	This is done, so you come across more relevant ads and content	We do this for your ease and convenience

Revisions to Privacy Policy

Our website is regularly updated to comply with the laws and change new and best practices. We may change and/or revise our privacy policy at any time in line with regulations and internal standard operating procedures. The changes shall be effective immediately and communicated to you.

Children’s Privacy

Collaborative Diagnostic will not knowingly collect data of children below 15 years of age or sell to the same demographic. If you are a parent or guardian of a child who has submitted their information without your consent or permission, you can send us an email with a request to remove it. We will remove it from our list of users.

We do not sell your personal information to third parties, but we make your personal information available to third parties for the reasons prescribed below.

Third Parties Providing Services to us

We may share your personal information with parties who provide services, host or assist with our website’s technical operations. These include information technology vendors who provide technology services, fraud prevention, legal and compliance, analytics, and risk management.
We may share your personal information with processing fulfillment vendors who process your purchase orders, receive payments from you, and provide customer service.
We may share your data with those third parties who can help us learn more about your preferences.
We may share your information with email delivery providers, audit and professional service providers.

We share data solely to give you a good website experience. Please note that third-party vendors cannot use any information for their benefit.

Your consent to share your data

You may be asked to consent to share your data with a third party. This can include but is not limited to social networking sites. We may share your information via cookies to advertising networks and social media, so you receive personalized ad content when you allow the use of cookies. Once you consent to share your data, it shall be protected by the third party’s privacy policy and business practices.

How long do we intend to keep the data?

We will keep your data till the purpose of using it is served, after which we will delete it from our records.

Your legal rights and our obligations

The law guarantees you certain rights regarding the use of your personal information. Your rights in accordance with the prevailing law below are outlined below:

You have the right to access specific information that belongs to you.

You have the right to request us to disclose the personal information in our records and how we have used it in the past twelve months. Once we receive your request and we run our verification process, we shall disclose to you the following:

The list of categories of personal data we collect
Our purpose of gathering that personal data
The categories of third parties we share your personal data with
The specific information we collect for third party sharing
We will share the business purpose, the third-party shared data, and the name of business entities.

Right to Delete

You have the right under the law to request deletion of your personal data records; however, this right is subject to exceptions. Once we receive your request, we will verify it and proceed with the deletion. We will also direct your deletion request to any third-party service provider unless an exception applies.

We will deny a deletion request when retaining the information is crucial for our third-party partners and us. Following are a few instances when we will be retaining your data in our records:

To complete a sale transaction that is in progress.
To track your complaints and product issues.
To comply with any specific legal requirements.
To use it internally following consumer expectations based on your understanding and relationship with us.

You Right to Non-Discrimination

We will not be discriminating against our users for exercising any of their rights under the law.

Your rights in a nutshell

You can request us to show you what personal data we have in our records that belong to you.
You can request us to tell you how we use your data.
You can request us to update and/or correct any personal data that belongs to you.
You can ask us to restrict processing your personal information in certain situations; certain exceptions may apply.
You can object to how we processed your personal data.
You can ask us to delete your data; however, limitations apply.
You can raise an objection when personal data processing has a legal implication on you.
You also reserve the right to change your mind wherever you have given us your consent.

You can exercise any of these rights by writing by email. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information and our due verification process.

If you have any queries, don’t hesitate to get in touch with us at noreply@collaborative.com

Address: Level 13, 2 Elizabeth, Victoria 3000, Australia

Ph #: +61 3 8376 6284